Kauai Botânico 

PAGODINHO AMISTOSO

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The ticket will be transferred to the account of the given e-mail, and you will no longer have access to it.

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You will soon receive the order status in your email. If you don't find it, remember to check your spam folder.

Important tip

You can now check your tickets on the 'My Tickets' page or on the Zig app on your phone.

{{firstName}}, your order {{token}} is completed!

Check if the information entered during the purchase is correct, if your card has available limit, and if it is unlocked for purchases.

Unfortunately, it was not possible to complete your order with the code {{token}}, {{firstName}}.

Almost there! Complete the payment to finalize your order {{token}}, {{firstName}}.

This can take up to 3 business days. But don't worry: we will notify you by email about the status of your order and you can also track it on the 'My Orders' page.

Almost there! Your order {{token}} is being processed, {{firstName}}

First name

But don't worry, there is a world of experiences waiting for you. Try different keywords or discover exciting events nearby.

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Review the courtesy details before finishing the redemption.

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Courtesy redeemed

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Code already used.

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Code expired.

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Connection error

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Our redemption system is unavailable right now. Please try again in a few moments.

System unavailable

Use the courtesy code to redeem your ticket at no cost. Enter the code exactly as you received it and tap Redeem to release the ticket to your account.

Your ticket is now in your account. Tap View ticket to see the details and the QR Code in real time.

Your {eventName} ticket is now in your account. Tap View ticket to see the details and the QR Code in real time.

Ticket successfully redeemed!

A 6-character code was sent to the email <email></email>. Enter the code here to proceed with the ticket redemption.

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The provided document is already linked to an existing account. If you forgot your password, access the recovery process to reset it.

The provided email is already linked to an existing account. If you forgot your password, access the recovery process to reset it.

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Protected Ticket

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When you use a courtesy code, the redeemed tickets will appear here so you can easily track and access them.

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If you think this is a mistake, please contact support or the event production team

Your orders will appear here once you complete a purchase.

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Tickets

In the Zig app, you can add more balance anytime — simple, fast, and no waiting in line.

Track your reserved balance, view your spending in real time, and check all your transactions directly from your phone.

Download the Zig app to add balance

On the day of the event, your reserved balance will be available on the Zig Digital Card.

Scan the QR code next to it using your phone's camera:

Add the Zig Digital Card to your wallet

Click on the buttons below to download or print your tickets.

View your reserved balance, monitor spending in real time, check your transactions, and add balance whenever you want.

Reserved Balance is the amount you add in advance to use during the event {eventName}.

Your balance will be reserved and released on the day of the event ({eventDate}). Arrive at the event ready to enjoy, without waiting in top-up lines.

How does reserved balance work on the Zig Digital Card?

Events that already happened show up here for you to check later.

When your next experience is confirmed, it'll show up here

On the day of the event, your balance will be available on your Zig Digital Card. Simply tap your phone at the point of sale and pay instantly.

My tickets

You received a ticket!

Use your balance anywhere that accepts Zig or withdraw the amount directly through the app.

The deadline to transfer this ticket, set by the producer, has expired.

Transfer deadline expired

It is not possible to transfer this ticket at the moment.

Transfer unavailable

Since the event has been cancelled, this ticket cannot be transferred.

Event cancelled

Since the event has ended, this ticket can no longer be transferred.

Event ended

Since the event has been postponed, the transfer of this ticket is not available at the moment.

Event unavailable for transfer

The transfer of this passport has not been enabled for this event.

Transfer not available

Since this ticket has been cancelled, it cannot be transferred.

Ticket cancelled

The transfer of this ticket has not been enabled for this event.

This ticket has reached the maximum number of transfers allowed for this event.

Transfer limit reached

There is already a transfer awaiting acceptance for this ticket.

Transfer pending

Your ticket for {eventName} has been canceled, because the buyer requested the refund of the purchase.

If you have any questions, contact the person who transferred the ticket to you or contact our support.

The buyer requested the refund of the purchase, and the cancellation of your ticket is in processing.

The cancellation of your ticket is in processing

Your refund request has been registered and is in processing phase.

Once the refund is completed, we will send a notification to your registered email: {email}.

We are processing the refund of order {orderNumber}

The purchase value has been refunded and will follow the refund rules according to the payment method used.

We have sent all the details to your registered email: {email}.

The order {orderNumber} has been refunded

Order Details

But don't worry, the party never stops here.

Hey, no events here yet!

Pick which courtesy you want to redeem now.

Available courtesies

PRIVACY POLICY

My Profile

The purchase limit per person has been reached, according to the organization's rules.

You have already guaranteed all the allowed tickets for this event

To continue, just review your cart and adjust the number of tickets.

You have reached the purchase limit for this event

The tickets for {event} are now available in “My tickets”.

All set, ticket in hand!

We could not complete this action right now. Please try again in a moment.

Something did not go as planned

{sender} wants to transfer {count, plural, =1 {# ticket} other {# tickets}} so you can enjoy {event}.

By declining, the tickets go back to {sender} and the transfer is cancelled.

Are you sure you want to decline {count, plural, =1 {the ticket} other {the tickets}}?

The transfer was cancelled and the tickets were automatically returned to {sender}.

Ticket transfer declined

We had a temporary instability in the payment. No amount was moved and your order is still refundable.

We couldn't process your refund right now

We couldn't complete the refund

Confirm the details to proceed:

The window to refund to your card has expired — the bank limits this operation. That's why we'll refund you via PIX: it's safe and the amount is the same.

Your refund will be made via PIX

For your security, the PIX refund is only made to your account's tax ID. If the tax ID is not correct, or if you don't have one, support will sort it out with you.

Need help?

Refund pending

Producer contact

Questions about the progress or the deadline?

Refund in processing queue

Amount back in your account

Payment completed

Processing refund

Request confirmed

The purchase value ({value}) will be refunded according to the payment method used, except the fees ({fees}), which will not be refunded following our

The purchase value ({value}) will be refunded in full according to the payment method used, following our

Refund successfully requested

We couldn't complete the request automatically. No amount was moved — support will finish the refund with you.

We need to finish this refund with you

Are you sure you want to request a refund and cancel your order #{code}?

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Age restriction

The time to select your seats has expired. Please try again.

Session expired

Legend

Cart

{count, plural, =1 {The transfer was not canceled and is still active. Please try again in a few moments.} other {None of the transfers were canceled and they are all still active. Please try again in a few moments.}}

{count, plural, =1 {We could not cancel the transfer} other {We could not cancel the transfers}}

By confirming, the transfer of {total} ticket(s) will be canceled and they will return to your “Available” tab.

Mxt

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