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You will soon receive the order status in your email. If you don't find it, remember to check your spam folder.

Important tip

You can now check your tickets on the 'My Tickets' page or on the Zig app on your phone.

{{firstName}}, your order {{token}} is completed!

Check if the information entered during the purchase is correct, if your card has available limit, and if it is unlocked for purchases.

Unfortunately, it was not possible to complete your order with the code {{token}}, {{firstName}}.

Almost there! Complete the payment to finalize your order {{token}}, {{firstName}}.

This can take up to 3 business days. But don't worry: we will notify you by email about the status of your order and you can also track it on the 'My Orders' page.

Almost there! Your order {{token}} is being processed, {{firstName}}

First name

But don't worry, there is a world of experiences waiting for you. Try different keywords or discover exciting events nearby.

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Protected Ticket

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Tickets

In the Zig app, you can add more balance anytime — simple, fast, and no waiting in line.

Track your reserved balance, view your spending in real time, and check all your transactions directly from your phone.

Download the Zig app to add balance

On the day of the event, your reserved balance will be available on the Zig Digital Card.

Scan the QR code next to it using your phone's camera:

Add the Zig Digital Card to your wallet

Click on the buttons below to download or print your tickets.

View your reserved balance, monitor spending in real time, check your transactions, and add balance whenever you want.

Reserved Balance is the amount you add in advance to use during the event {eventName}.

Your balance will be reserved and released on the day of the event ({eventDate}). Arrive at the event ready to enjoy, without waiting in top-up lines.

How does reserved balance work on the Zig Digital Card?

On the day of the event, your balance will be available on your Zig Digital Card. Simply tap your phone at the point of sale and pay instantly.

My tickets

You received a ticket!

Use your balance anywhere that accepts Zig or withdraw the amount directly through the app.

The deadline to transfer this ticket, set by the producer, has expired.

Transfer deadline expired

It is not possible to transfer this ticket at the moment.

Transfer unavailable

Since the event has been cancelled, this ticket cannot be transferred.

Event cancelled

Since the event has ended, this ticket can no longer be transferred.

Event ended

Since the event has been postponed, the transfer of this ticket is not available at the moment.

Event unavailable for transfer

The transfer of this passport has not been enabled for this event.

Transfer not available

Since this ticket has been cancelled, it cannot be transferred.

Ticket cancelled

The transfer of this ticket has not been enabled for this event.

This ticket has reached the maximum number of transfers allowed for this event.

Transfer limit reached

There is already a transfer awaiting acceptance for this ticket.

Transfer pending

Your ticket for {eventName} has been canceled, because the buyer requested the refund of the purchase.

If you have any questions, contact the person who transferred the ticket to you or contact our support.

The buyer requested the refund of the purchase, and the cancellation of your ticket is in processing.

The cancellation of your ticket is in processing

Your refund request has been registered and is in processing phase.

Once the refund is completed, we will send a notification to your registered email: {email}.

We are processing the refund of order {orderNumber}

The purchase value has been refunded and will follow the refund rules according to the payment method used.

We have sent all the details to your registered email: {email}.

The order {orderNumber} has been refunded

Order Details

But don't worry, the party never stops here.

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My Profile

The purchase limit per person has been reached, according to the organization's rules.

You have already guaranteed all the allowed tickets for this event

To continue, just review your cart and adjust the number of tickets.

You have reached the purchase limit for this event

The purchase value ({value}) will be refunded according to the payment method used, except the fees ({fees}), which will not be refunded following our

Are you sure you want to request a refund and cancel your order #{code}?

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